Skip to main content

Search form

Support

 

To report a fault by phone
call support on

+44 (0)1706 658 222

 

To enable our technicians
to log on during your call

 

To report a fault online
using Vivantio

Articles

Development...

timeware® 2020 can trace its roots back almost 20 years to when we first began developing timeware® 6, the long awaited replacement for our best-selling T&A system, timeware® 5.

Read More...

view

Out and about (a little bit further)...

A pictorial glance at what's been happening with timeware® internationally.

Read More...

view

Out and about...

A pictorial look at what's been happening with timeware® in the UK.

Read More...

view

New Suprema promo videos…

Videos cover the current range of Suprema equipment including the FaceStation 2, BioLite N2, BioEntry W2, BioEntry P2, timeware® v13 (incorporating the Suprema Slim bio reader)...

Read More...

view

Step 7: Post installation meeting…

We plan for the post installation meeting to take place approximately 30 days after the timeware® system goes live and only when the customer is happy with the timeware® solution.

Read More...

view

Step 6: User training…

With the introduction of timeware® managed service, the training stage of each project has become much easier to complete.

Read More...

view

Step 5: Policy commisioning…

The successful implementation of the policy commissioning stage is crucial.

Read More...

view

Step 4: Software installation…

A member of the implementation team is responsible for installing timeware® Professional on the customer’s server.

Read More...

view

Step 3: Hardware installation…

The hardware installation team are technicians responsible for the installation of all Suprema hardware, timeware® access control unity, fire monitors and assembly points.

Read More...

view

Step 2: Bio enrolment…

Ensuring that your customer’s staff and contractors are enrolled effectively is a no-brainer!

Read More...

view

Step 1: Pre installation meeting…

This meeting is attended by a member of the implementation team and the bio enrolment specialist.

Read More...

view

Co-ordinating the project…

Once the order has been received, the project management team liaise with the customer timeware® project lead to arrange the date of implementation of the key parts of the system

Read More...

view

Step 4: Quotation…

We have standardised Quotient: Quoting Software as our preferred method of quotation production. 

Read More...

view

Step 3: Site survey…

Accurate site surveys are an important part of the pre-order phase as it is at this point the technician can establish any potential hardware installation problems.

Read More...

view

Step 2: Customisation meeting…

The purpose of the customisation meeting is to establish the customer exact bespoke requirements.

Read More...

view

Step 1: Demonstration…

With the introduction of Suprema integration in timeware® 2019, the way in which we are able to demonstrate the timeware® product changed considerably.

Read More...

view

Project management overview…

The past two years have seen a major development in the way timeware® (UK) Ltd handles project management.

Read More...

view

It’s like a FaceStation, only smaller!

At last, the FaceLite is finally here! This device is a game-changer with enormous possibilities for non-contact biometric attendance and access control.

Read More...

view

Attendance point supporting POE…

Does your client require an aesthetically pleasing attendance terminal incorporating Suprema biometric technology and power over ethernet?

Read More...

view

Customer care continues to grow…

Michelle Connolly joined the customer care department in February, bringing with her a wealth of experience from a number of organisations

Read More...

view