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timeware® partner assist program

Associate Partner workshops…

The highly successful timeware® Associate Partner workshops go virtual in 2021!

Using the Microsoft Teams platform, Simon Birchall, Mike Coope a Support Team Leader will discuss the latest developments in the timeware® universe!

May 2021 Thursday 27th 10:30 - 12:00

August 2021 Thursday 26th    10:30 - 12:00

November 2021    Thursday 25th    10:30 - 12:00

To request an invite to an Associate Partner workshop, please contact Michelle Connolly in timeware® customer care on

partner@timeware.co.uk or call +44 (0)1706 659368

Teams time-slots…

New for 2021 are Teams time-slots. You can contact our Partner Liaison Officer, Michelle Connolly on
+44 (0) 1706 659368 or partner@timeware.co.uk and book single or multiple time slots for remote training and demonstrations. This new procedure is more flexible than the old Partner assist days, requiring no travel and less down time. With sufficient notice we could involve multiple departments in the meetings, including Directors, Implementation Specialists, Support Staff and the Project Planning Team.

Teams time-slots have been designed as an efficient way to keep in touch and help with our Partners. This new system does not change the way Partners should log faults. Faults should continue to be reported via email via support@timeware.co.uk, by phone on +44 (0) 1706 658222 or online using Vivantio.

Teams time-slots are available Monday to Friday, except bank holidays.

Slot 1    09:00 - 10:00

Slot 2    10:00 - 11:00

Slot 3    11:00 - 12:00

Slot 4    12:00 - 13:00

Slot 5    13:00 - 14:00

Slot 6    14:00 - 15:00

Slot 7    15:00 - 16:00
16:00 - 16:30 Reserved for daily support meeting

Slot 8    16:30 - 17:30

 

To book a Teams time-slot, please contact Michelle Connolly in timeware® customer care on

partner@timeware.co.uk or call +44 (0)1706 659368